A little clarity goes a long way.
Find answers about booking, artwork, reporting and your campaign.
Artwork requirements ↗
Sizes, formats and local validation.
Booking walkthrough ↗
From selecting websites to reporting.
Contact & design help ↗
Prepare a prototype enquiry.
Do I need to display exchange advertisements?
No. Durham Advertising is a separate paid service. Reciprocal ads and exchange credits are not part of the paid booking.
Which websites can I book?
Only approved, authorized placements with available capacity can be sold in production. These eight websites are illustrative examples; demo eligibility is not proof of a live paid connection.
When does my campaign start?
Payment, current-version creative approval, booked dates and publisher authorization must all be valid. A saved or approved campaign may still await publisher confirmation. Final service-start policy requires operator approval.
What artwork do I need?
Prepare a 1983 × 385 desktop image and a separate 2172 × 724 compact mobile image. Use PNG, JPEG or WebP. The proposed limit is 5 MB per file; each file must have the exact dimensions.
What is a reported view?
The prototype reports illustrative publisher display events. They are not verified unique people, conversions or geographically verified audiences. Production event validation, duplicate handling and definitions must be finalized.
Why might reporting be delayed?
Publisher observations and event processing can arrive later than a booking update. Reports show freshness and distinguish no observations from zero measured performance.
Does my booking renew automatically?
The proposed launch model uses manual renewal. A renewal is a new draft requiring current availability, a fresh quote and confirmation. No recurring charge is created here.
Can I pause, cancel or get a refund?
The demo can illustrate pause and revoked entitlement. Final rules about time extensions, cancellations and refunds remain unapproved and must be disclosed before a real booking.
Can you help create my banner?
Use the design-assistance form to prepare a demo enquiry. Scope, pricing and turnaround need confirmation before any service is ordered.
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